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商品編號： 9-601-163 出版日期： 2001/03/20 作者姓名： Sucher, Sandra J.;McManus, Stacy 商品類別： Service management 商品規格： 30p 再版日期： 2005/09/30 地域： 產業： 個案年度： 2000 - 2000
商品敘述：
In just seven days, the Ritz-Carlton transforms newly hired employees into "Ladies and Gentlemen Serving Ladies and Gentlemen." The case details a new hotel launch, focusing on the unique blend of leadership, quality processes, and values of self-respect and dignity, to create award-winning service.
涵蓋領域：
Service innovation;Service quality;Organizational culture;Organizational values;Employee empowerment;Quality management;Cross-functional management
相關資料：
Case Teaching Note, (5-602-113), 28p, by Sandra J. Sucher;Spreadsheet Supplement, (XLS263), 0p, by Sandra J. Sucher, Stacy McManus
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